Click on 'Help' then 'About Microsoft'.
If there is a box labelled 'Disabled Items', click the button. Otherwise, skip to 'Re-install the Outlook Plug-in'.
Look for an item labelled 'Live Meeting' or 'Web Conferencing' and enable it.

Re-install the Outlook Plug-in:

Click the 'Start' button and select 'Control Panel'.
Select 'Add/Remove Programs'.
Search for the item 'Microsoft Office Live Meeting Add-in Pack' and remove it.
Run the Outlook Plug-in installation again.

If it does appear in the Toolbar, click on 'Customise' within the Toolbars menu. Is Live Meeting ticked? If not, tick it.

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Q2. I am having trouble scheduling meetings via Outlook. What can I do?

If you have the 2003 plug-in, when scheduling a meeting in Outlook, make sure that after using the 'Schedule Live Meeting' tab, you click on 'Make this a Live Meeting' tab to complete the process.
Live Meeting user guide [PDF, 2211KB]
If you are still experiencing problems, please contact the Advanced Services Helpdesk on UK freefone 0800 800 778 or International + 44 20 7298 4267 or email btc.advanced.services@bt.com

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Q3. How do I share documents and my desktop?

To share a document or import a presentation:

Within the Live Meeting page, click on the 'Share' menu then click 'Share Document To View'.
Browse to the presentation you want to display and then click 'Open'.
Live Meeting then adds the document or presentation to the resources panel in the Live Meeting console.

To share your Desktop or an Application:

Within the Live Meeting page, click on the 'Share' menu, then click 'Share Application'.
Select 'Desktop' to share your desktop or select the Application to share from the list.
Click 'OK' when finished.
In both cases make sure that whoever is sharing has been sent a Presenters invitation and not an Attendee invite.
As an organiser, if joining from your Outlook Calendar, clicking on the 'Join Meeting' button will automatically join you as a Presenter.

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Q4. I cannot log on to my Live Meeting account via Outlook

Ensure that the Organiser User ID, Password and Live Meeting Web Address are correct, contact BTC Advance Services Helpdesk on UK freefone 0800 800 778 or International + 44 20 7298 4267 to double check your details are correct.

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Q5. How can I let others present in my Live Meeting if they have already joined?

This is only possible in Live Meeting 2005.
Select the Attendee name in the 'Attendees' box on the left hand side of the console.
Right-click and select 'Make Presenter'.

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Q6. How do I record a meeting?

A recording is from the perspective of an attendee. It includes the slides that you show at the meeting and any typed information you add during the meeting, such as questions and answers that you post to all attendees.

If you publish the recording in the Live Meeting Replay format, it also includes annotations, Sharing slides (such as live demonstrations of applications and information on your computer) and presenter mouse movements.

Set recording and audio options for meetings:

Before you record a meeting, ensure that the Recording and Audio options are configured the way you want for both Meet Now meetings and scheduled meetings.

Setting recording options for Meet Now meetings:

In your Internet browser, enter your Live Meeting URL (this can be found in your Live Meeting details confirmation e-mail).
At the My Home page of the Live Meeting Manager, enter your username and password.
Click 'Meet Now Details', and then under Actions, click 'Meet Now Options'.
At the top of the Meet Now Options page, click 'Recording'.
By default, only the meeting organiser can record a meeting. If you want to allow presenters to record your meeting, select Presenter can record the meeting.
Under Recording Access, select how you want to control meeting access.

Setting audio options for scheduled meetings

In the first Actual dialing keys box, ensure there are four commas, necessary for the first pause, and then in the box to the right of (participant code), press # required for the conference call service after the participant code is entered.

Recording a meeting

By default, only the meeting organiser can record a meeting, but the organiser can give permission to presenters to record the meeting as described earlier.

Note: These instructions assume that you have joined the meeting as either the organiser or as a presenter with permission to record, that you have set audio and recording options as described earlier, and that you have imported the resources you need for the meeting.

To record a meeting

When the Live Meeting console starts, the Audio and Recording Setup dialog box appears. The Phone Conferencing information will be provided in this dialog box. Call the Phone Conferencing Service using the telephone number supplied in the box. Be sure to supply your conference leader code. (chair person's pin code).
Before recording the meeting, import the resources you want for the meeting. For example, you can click the 'Import a Document' button on the Live Meeting toolbar. You may also want to wait for the meeting participants to arrive before you start recording the meeting.
If you want to test the audio connection before recording, in the Audio and Recording Setup dialog box, click the 'double arrow' to expand the recording section of the dialog box, and then click 'Test/Listen to Connection'.
When you are ready to start recording, click 'Start Recording' in the Audio and Recording Setup dialog box. If the dialog box is not visible, click the 'Start Recording' button on the Live Meeting console toolbar. You should not commence the meeting until you hear the Live Meeting Recorder dial in to the conference. You will hear a short silence, followed by "has entered the conference" when this has occurred. This indicates the recording has now begun, and you may begin your meeting.
To pause a recording, click the 'Pause' button. To resume recording after a pause, click the 'Pause' button again.
When you are finished recording, click the 'Stop Recording' button. To save the recording, click 'Save Recording'. The recording is saved to your conference centre.

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Q7. I have Windows 98, and I have problems using Live Meeting. What do I do?

This version of Windows is not fully supported by Live Meeting 2005 and so the ability to install / use Live Meeting is limited.
As a result Presenters are unable to 'Share Slides' or use the 'Snapshot' option.
Close all other applications you have open.
Clear your cache (empty your Temporary Internet Files within your browser) to improve performance.
If you are still experiencing problems, please contact the Advanced Services Helpdesk on 0800 800 778 (+44 20 7298 4267) or email btc.advanced.services@bt.com

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Q8. I cannot upload documents - I get a 'Conversion error' message. What do I do?

This is because your Microsoft Office version is too old.
Live Meeting 2005 requires Microsoft Office 2000 or later to import documents.
To check this, open any Office document (Word, PowerPoint, Excel), go to the 'Help' menu at the top, and then select 'About'.
The date & version will be displayed here.
You can send any resources you wish to upload to email btc.advanced.services@bt.com and we can convert the files and upload them for you.

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Q9. My PowerPoint slide animations do not work. What do I do?

If anyone has slide animations in PowerPoint that only work with the arrows for moving slides, and is not working when the mouse is used - this is a PowerPoint issue. This is not supported by Microsoft Live Meeting helpdesk.
Use page up or page down to click through the animations. Do not go to the thumbnail and click on the next slide, as this will bring up the whole slide.

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Q10. How can I change my Live Meeting Username?

Only BTC Advanced Services can change Usernames. Send through a Support Request to email btc.advanced.services@bt.com and include your current username and MeetMe chairperson PIN.

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Q11. I get a 'Message Undeliverable' error when sending Live Meeting invites from Outlook. What do I do?

If your e-mail server is working (i.e. you can send e-mail) and you're using the Live Meeting 2005 Plug-in then the problem is probably one of the following:

You haven't filled in the subject field for the appointment. Live Meeting 2005 requires it.
Your chosen subject is too long. There is a maximum of 64 characters allowed.

Q12. What does a Price Per Minute licensing option mean?

The Price Per Minute option provides a "Pay-As-You-Go" service for which your organisation is charged for the number of minutes used by each participant during the meeting.

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Q13. What does a Room licensing option mean?

The dedicated meeting Room license provides organisations a shared meeting resource that allows your organisation to hold one conference at a time. Dedicated Meeting Room is available in a variety of sizes, with an unlimited number of meetings per month.

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Q14. What does a Concurrent Seat licensing option mean?

Concurrent seat sets a limit on the maximum number of seats or simultaneous users (chairperson plus participants) that can use Office Live Meeting at any given moment.

Excess options add flexibility by allowing your company to temporarily exceed the agreed number of seats.

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Q15. What does a Named User licensing option mean?

A Named User license must belong to an individual, rather than a company or department. An organiser can invite up to 20 people into a meeting, and there is no limit on the number of meetings a Named User can have per month.

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Q16. Can I have an instant meeting with all these licensing options?

If you have a Room License or Concurrent Seat web license, you will need to check the availability on your conference center. Follow the web instructions under the web �Getting started� sections for Live Meeting for Concurrent Seat or Room license to check availability.

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Q17. I have a Concurrent Seat licensing option and I require more seats for my meeting? Who do I contact to add more seats and what is the charge?

Please contact your Account Manager, who will arrange for you to increase your Concurrent Seating license.

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Live Meeting user guide [PDF, 2211KB]