The tailored adoption program includes an introduction into the new service, welcome email campaigns, letters and a customised web portal with product information, training tools and FAQs. A four phased delivery program will cover the development of a customised communications plan, implementation & conversion of end users, ongoing education & training, ending with a feedback & improvement stage.

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Q4. What training is provided?

Online live training is delivered, tailored to job functions, reading materials help users develop familiarity with conferencing and develop their understanding of the tools and the benefits, at their own pace.

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Q5. After the service is launched what ongoing training and education will be available?

Ongoing programs will segment your account holders by usage behaviour and create tailored campaigns to best maximise employee usage of the new services.

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Q6. Who do I contact if I have a problem?

BT Managed Services for Live Meeting provides a 24 x 365 helpdesk with a single, expert point of contact for all your users. You’ll also be allocated a dedicated conferencing account service manager backed by a global support network.

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Q7. Will I have access to any BT Managed Services for Live Meeting reports?

Yes you will have access to online reporting including usage reports to monitor uptake

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Q8. Why should I invest in BT Managed Services for Live meeting?

Through BT Managed Services for Live Meeting BT Conferencing will educate your employees, manage the cultures change, provide technical support, deliver training to ensure you get the most out of your investment and measure the ROI achieved. Additionally you can reduce CO2 emission by eliminating the need for attendees to travel.

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Q9. How will you successfully manage to show my end users how to use Live Meeting?

The tailored adoption and online training programmes that we create will promote to end users how to use Live Meeting.

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Q10. How will BT Managed Services for Live Meeting assist us in dealing with resistance to change?

Employee communications channels will be used to explain the underlying business drivers, delivering improved collaborative team working, increased individual productivity and reduced costs to help change day-to-day behaviour.

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Q11. How can I judge if I’m getting value for money?

BT Managed Services for Live Meeting can provide a survey tool to calculate end user sage and collect measure results to prove Return On Investment.

Q12. What kind of uptime and customer satisfaction levels does BT Managed Services for Live Meeting offer?

BT Conferencing deliver flawless implementation and service with 99.9% uptime and 97% customer satisfaction.

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Q13. Will BT Conferencing provide Marketing support?

Yes a variety of marketing collateral will be provided as part of the BT Managed Services for Live Meeting service, including a branded mini website if applicable.

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Q14. Why should I use BT Conferencing?

BT Conferencing is a name you can trust, with over 25 years of experience, over 180,000 end user customers and a range of excellent customer and support services. Our position as a strategic partner of Microsoft allows us to deliver a unique managed service wrap around the Live Meeting product.

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Q15. How will this service help contribute towards my Corporate Social Responsibilities?

Conferencing will reduce your organisation's carbon footprint, reduce overall business costs, save time and increase productivity. Being socially responsible and operating ethically will increase your ability to attract and retain employees. This can also benefit your relationship with suppliers and customers.

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Live Meeting user guide [PDF, 2211KB]