Migrating from Live Meeting 2005 to 2007

Q1. My user login and password don't work?

• Check that the Live Meeting URL is exactly the same as the one in your upgrade email.
• Check your user login and password are exactly the same as the one in your upgrade email.
• Try retyping your password exactly as it appears in your email. Passwords are case sensitive.

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Q2. I don't have administrator rights to download the add-in / console?

If you get an error message that says you are not allowed to download or install the Outlook or Lotus Notes add-in, contact your desktop support team to perform the installation.

Once installed, you can learn how to use the Outlook add-in by taking the self-paced training, available at: www.btconferencing.com/training/index.asp?cn=livemeeting

NOTE: You can still schedule meetings directly in Live Meeting without the Outlook or Lotus Notes add-in.

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• Go to the Live Meeting URL in your email
• Enter your user login and password
• In the left hand column, click Schedule Meeting and fill in the necessary information.

Q3. What do I put in the "Sign-in Name" field in the Outlook add-in?

Leave the field "Sign-in Name" blank. This information is only needed if your company uses the Instant Messaging tools of Office Communication Server. You would only need to fill it in if you want to integrate Live Meeting and Office Communicator Server. It will not work if your Live Meeting server is hosted outside your company.

You only need to enter information in the Live Meeting Service section, including your Live Meeting URL, user name and password.

Learn more on how to configure the Outlook add-in by watching a self-paced training session.

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Q4. How do I use my webcam with Live Meeting?

• First, your webcam should be plugged in to your computer, turned on, and have any necessary drivers installed and configured. Do not have another application using or running the webcam.
• Then log into Live Meeting with your user login and password.
• Start a Live Meeting
• Select Voice & Video in the menu bar

• Then select Options, then Setup Audio & Video
• Adjust speaker and microphone levels as appropriate, then click Next
• Select the webcam you want to use to place video calls, then click Finish
• To turn on your webcam, click once on the webcam icon with your mouse
• Once your webcam is turned on, and your video is selected in the Voice & Video pane, your Live Meeting session will be recorded when recording is selected.
• High fidelity recordings must be selected to play back with webcams
• The quality of your video is also dependent on your network settings. You can get details from your Live Meeting account manager

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Q5. Where can I learn more about how to use Live Meeting 2007?

The easiest way to learn more about Live Meeting 2007 is to take a training session. Choose from our selection of training sessions or read the Live Meeting 2007 user guides.

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Q6. How do I record my Live Meeting?

For the Recording control panel to be visible in the Meeting Room, you must enable "Presenter can record" under the Server Recording settings in Meeting Options.

To record your audio conference together with your Live Meeting presentation:

• First, dial into the audio portion of your meeting as you normally would
• Start a Live Meeting as you normally would
• In the menu bar, click on Recording

• Click on the To Service tab
• Click on Options
  
• Select Voice to record the audio portion. To record your slide, select Data. To record with a standard webcam, select the Video check box. To record with a panoramic webcam, select the Panoramic Video check box.
• Click on Configure Phone

• In Dialling keys, enter "pppp", your participant passcode, and "#ppp#" as shown in the image below, Then click on Configure. This will connect your audio portion with the Live Meeting.




• Click Done
• Click on the Record button

• When you stop the recording, check off Save recording and click OK. If you are using a webcam, your recording will only be available in High Fidelity Presentation (HFP) format.
  

To learn more about how to record a Live Meeting, attend a training session or read the user guide.

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Q7. Who can I call for help?

We're sorry that none of the information here helped you. Please call the help desk and someone will be happy to help you.

United Kingdom
0800 800 778

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