Windows 98, Me, NT, 2000, XP , or Vista **
Microsoft Internet Explorer 6.0 or higher, Firefox 1.5 or higher. Mozilla 1.7 or higher or Netscape 8.1 or higher.
JavaScript and cookies need to be enabled in the browser
Recommended that Active X is enabled for Internet Explorer versions
56K or faster Internet connection

Note: ** No support for Remote Access on Windows Vista.

Java Meeting Manager on Windows

Microsoft Internet Explorer 6.0 or higher , or Netscape 8.1 or higher

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Q2. What do I need to host or attend a meeting using Mac OS?

Meeting Manager for Mac OS X:

Mac OS X 10.3, 10.4 (PowerPC/ Intel Mac)
Firefox 1.5 or higher , Safari 1.3 ( Mac OS 10.3), Safari 2.0 ( Mac OS 10.4)
Requires Java Runtime environment (JRE) 5.0 or higher
JavaScript and cookies need to be enabled in the browser
56K or faster Internet connection

Note: Mac OS 9 is not supported. Also No Support for Remote Access

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Q3. What do I need to host or attend a meeting using Linux?

Meeting Manager for Linux:

Red Hat Linux Enterprise 4.0 , Su SE Linux 10.0
Firefox 1.5 or higher, Mozilla 1.7 or higher
JavaScript and cookies need to be enabled in the browser
Requires Java Runtime environment (JRE) 5.0 or higher
No Support for Sales Center or Remote Access

Note: No Support for Sales Center or Remote Access

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Q4. How do I schedule meetings using Microsoft Outlook?

After installing the Outlook Plug-in on your system you will see an Webex toolbar on the main window dfor Outlook. Simply click 'Schedule a meeting from there' , or create a new meeting in your calendar, fill in text, and invitees, then select 'Add Webex Meeting' from the toolbar at the top of the calendar invite.

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Q5. What happens if I invite people who are not using Outlook or are not in my organisation?

These invitees receive a normal invitation email message, which contains a link that they can click to join the meeting.

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Q6. Do I have to download software to host a meeting?

To use all of the interactive features in a meeting, you must run Meeting Manager on your computer. Meeting Manager lets you or anyone in the meeting share most types of documents or applications. Unlike the old methods of installing software from a disk or downloading and installing it manually over the Internet, your meeting service automatically downloads and sets up Meeting Manager for you. In fact, each time you participate in a meeting, Meeting Manager maintains itself by checking for the latest version and automatically updating itself, as necessary.

For first-time users, the Meeting Manager for Windows download is approximately 1.0 MB. Meeting Manager then downloads only updated components as needed.

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Q7. What affects the performance of my meetings?

Because WebEx meetings provide real-time collaboration and sharing over the Internet, performance depends on both the Internet itself and the WebEx service. WebEx constantly monitors service and network performance, and continually enhances its infrastructure to keep WebEx meeting services highly available and reliable.

Some of the factors that affect performance are the following:

Some of the factors that affect performance are the following:
the performance of your Internet service provider
overall Internet traffic on your routed connection to the WebEx server
performance of firewall and proxy servers, if your computer is behind a company firewall

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Q8. What can I do to speed things up?

First, get the fastest connection that you can. ISPs are rapidly deploying DSL, cable modem, and T1 connections. Dial-up modems can do the job, but anything less than 56K is probably too slow. Even with a 56K modem, your actual connection speed may vary.

Next, try using document and presentation sharing instead of application or desktop sharing. Document and presentation sharing uses less bandwidth. Also, sharing documents or presentations that contain fewer graphics can improve performance.

Also make sure the presenter has a fast connection. It doesn't help if the attendees are all on T1 connections and the presenter is on a slow modem connection.

Finally, you can test your connection to determine what is causing the problem.

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Q9. What's the difference between document sharing and application sharing?

Document sharing uses a printer driver (the WebEx Document Loader) to create an image of your document, which is then presented for review and markup in the Meeting Manager content viewer. This image is much like a printed document or fax-that is, you cannot edit it. This image requires relatively little bandwidth and thus works well at slower connection speeds.

On the other hand, application sharing sends images of the application in real-time, allowing you to edit documents as well as show all of an application's features, such as menus and tools. This type of sharing is much more powerful and requires more bandwidth.

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Q10. What types of files or applications can I share?

You can share virtually any document or application. However, applications with streaming content may not work well, because such content is not streaming directly from the source to attendees. However, if you want to share a web page with streaming content, you can use web content sharing, which opens a browser window on each attendee's computer and streams the content directly from its source.

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Q11. Does everyone in a meeting need the file or application that I want to share?

No. Only the presenter in the meeting must have the file or application on his or her computer. Other attendees in the meeting need not have the file or application on their computers.

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Q12. How can I modify documents that I'm sharing?

In document sharing, you can annotate documents, but not edit them, because the content is an image much like a PDF document or fax. However, you can use application sharing to edit documents as you share them in a meeting, and save the final version in the native application format. Application sharing lets all the attendees see the changes that you make, or edit the document themselves, if you grant them remote control.

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Q13. Can I share more than one document or presentation at a time?

Yes, you can share as many documents or presentations as you like in the content viewer. Each document or presentation that you open appears on its own tab in the content viewer. Because Meeting Manager automatically labels each tab with the title or name of the document or presentation, you can quickly locate the document or presentation that you want to share with attendees.

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Q14. Can I save annotated documents or presentations and view them offline?

Yes! To save any document or presentation in a file on your computer, choose Save on the File menu. To view the saved file offline, simply double-click it. The document or presentation appears in the WebEx Document Viewer, which is part of Meeting Manager.

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Q15. Can I save annotations made during application sharing or desktop sharing?

Yes. To do so, you can record your meeting. A recording captures all annotations and other actions that you make during application or desktop sharing.

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Q16. Can I show animations and slide transitions in presentations?

Yes! If you share a Microsoft PowerPoint presentation, attendees can see animations and slide transitions in their content viewers. Alternatively, you can show animations and slide transitions by using application sharing to share your slide-authoring application, then open the slides in that application.

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Q17. What happens if people in a meeting have displays of different sizes or resolutions?

In a WebEx meeting, all of the attendees' views automatically display the meeting content, even if they have different display resolutions. No matter which resolution attendees' monitors are set to, attendees' views automatically follow the presenter's mouse pointer. Thus, the presenter should always keep the mouse pointer near the content under discussion. For best results, the presenter should set his or her monitor to 800 x 600 pixels, because this resolution is the most common. To change your monitor's display resolution for Windows, use the Settings tab in the Display Control Panel. For Mac OS, use the Monitors Control Panel.

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Q18. Can I use my keyboard keys to remotely control an application that is running on a different platform?

Yes. If you are remotely controlling a presenter's application, desktop, or web browser and your computer's operating system is not the same as the presenter's, Meeting Manager automatically maps your keyboard keys to the presenter's keys. For details, look up "keyboard shortcuts, using to remotely control software" in the Index in the online Help for your meeting service web site.

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Q19. How can I prevent uninvited attendees from joining my meeting?

The following are several ways that you can prevent uninvited attendees from joining a meeting:

Specify a password for your meeting. Your meeting service automatically includes the password for your meeting in an invitation email message to each invited attendee.
Schedule an unlisted meeting. On the Schedule a Meeting page, you can select the Unlisted meeting check box to prevent your meeting from appearing on the meeting calendar. Only attendees who have the meeting number can join the meeting.
Restrict access to your meeting. Once all invited attendees have joined the meeting, you can choose Restrict Access on the Meeting menu to prevent others from joining the meeting.
Expel any uninvited attendee from your meeting, by choosing Expel on the Participant menu.

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Q20. Is the One Click feature available from the web-mail version of Outlook? How do I schedule a meeting if I don’t have access to Outlook?

One-click via the Outlook plug-in is not available through the web-mail version of Outlook. If you are using the web-mail version of Outlook, or if you are not logged into the corporate network and do not have access to Outlook, please follow the simple instructions below.

Select the WebEx One Click icon from your system tray.
Select "schedule Meeting" from the “Meet Later” section, and follow the prompts.

WebEx One-Click

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Q21. How do I retrieve an attendee report?

To pull an attendee report for a past meeting, go to ngc.webex.com. Log in with your WebEx user name and password. Click on the “my WebEx” tab. From the “my WebEx” tab, click on 'my reports'. Select "Usage Report" and follow the prompts to find a specific meeting.

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Q22. What are my teleconferencing options?

BT Conferencing offers the following teleconferencing services:

BT MeetMe and BT MeetMe Global Access
This is a reservation-less, on-demand teleconferencing service that you can select when you schedule an event. Attendees can call in to a toll or toll-free number to access their conference.
BT Express
The simplest of booked audio conferencing allows up to 20 locations to dial into a conference using a unique Passcode.
BT Plus
Add more features to make your conference really impress. BT Plus facilitates meetings with up to 20 locations.
BT Premium
This is an ideal solution for events or conferences with a large number of participants which offers a range of support features.
BT Conference Call Global Access
Get global reach for your booked calls.

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Q23. What are public, private, and unlisted events?

When you schedule an event, you can specify that the event to be:

Public: The event appears on the List of Events and Recorded Events pages for anyone who visits your Event Center site (attendees must enroll to join).
Private: The event is indicated as being private on the List of Events and Recorded Events pages (no enrollment is required).
Unlisted: The event does not appear on the List of Events and Recorded Events pages. If you invite an attendee to an unlisted event, the attendee receives an invitation email message that includes complete instructions for enrolling.

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Q24. What's the difference between sharing documents and applications?

With document sharing, attendees can see the document, but you can't change it. With application sharing, you share the application that you used to create or change the document; as you change the document, your attendees see your changes. Application sharing uses more bandwidth and therefore can affect the overall performance of your session.

You can share virtually any type of document or application, but those that stream video or audio may not display appropriately. To share streaming content, use WebEx "Web content sharing" which displays the content in a Web browser on each attendee's computer. All you have to do is select Web Content from the Share menu, enter the URL of a Web site that contains the streaming content, and your attendees can see it in their own browsers. You can share many documents or presentations at the same time; each document or presentation appears on its own tab in the content viewer.

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Q25. What types of files or applications can I share?

You can share virtually any document or application. For best results, if the application you want to share streams audio or video and is available on the web, you should:

Display the page in your browser
Use the Web content sharing feature (which opens a browser window on each attendee's computer)

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Q26. Can I share more than one document or presentation at the same time?

Yes.

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Q27. Can I save the annotated documents or presentations?

Yes. To save documents or presentations that you annotated, on the File menu, select Save. To view the saved file from your desktop, simply double-click it. The document or presentation appears in the WebEx Document Viewer, which is part of Training Manager.

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Q28. Can I show animation and slide transitions in presentations?

Yes. If you share a Microsoft PowerPoint presentation, attendees can see the animations and slide transitions. You can also use the WebEx application sharing feature to show animation and slide transitions; just display the presentation in your slide-authoring application and then run the slideshow in the application.

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Q29. Why do my images sometimes look grainy?

The quality of images sometimes may degrade if your Internet connection is slow.

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Q30. Will my presentations display correctly if my attendees have different resolutions on their computer monitors?

Attendees can see your desktop or application no matter which resolution they are using. For best results set your monitor's resolution to 800x600 pixels.

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Q31. Why do my attendees sometimes see a yellow crosshatched pattern when I share applications?

The crosshatched pattern is the shadow of a window that is in front of the application that you are sharing. Just close the window and the pattern no longer appears.

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Q32. What affects the performance of my meetings?

Some of the factors that affect performance include:

The speed of your computer's Internet connection
Internet traffic
Performance of your firewall and proxy servers

Although you may have a high-speed connection to the Internet, there may be congestion or packet loss on the Internet. You usually can't do much about it other than to inform your network administrator or Internet service provider. Congestion is often transient and resolves itself over time. You should, however, report serious or persistent problems.

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Q33. How can I test my computer’s performance?

Use a route tracing utility, such as Trace Route, to determine where problems are exist between your computer and the WebEx servers. The utility sends data from your computer and measures the time it takes to for the data to reach the WebEx server. Ideally, data should take between 1-60 ms to reach the server. If it takes between 60-100 ms, your connection is slow. Times longer than 100 ms are unacceptably slow. If you continue to experience poor performance, contact your network administrator.

To run Trace Route on Windows, open a command prompt and then enter "tracert your_site_URL" (where "your_site_URL" is the address of your WebEx service site). Make sure that you place a space after "tracert".

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Q34. What happens when my attendees have their computer monitors set to a different resolution than mine?

Attendees can see your desktop or application no matter which resolution they are using. For best results set your monitor's resolution to 800x600 pixels.

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Q35. Can I use my keyboard keys to control an application on a remote computer? What hot keys can my customer use during a session?

Hot keys are keyboard keys that can be used to quickly:

Leave sessions: Ctrl + F10
Start chat sessions: Ctrl + F8
Close the chat window: Ctrl + F3
End file transfer sessions: Ctrl + F7
Close the application or desktop sharing windows: Ctrl + F9
Bring the chat window to the foreground: Ctrl+Shift+F3

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