WebEx

Bring business issues to life

WebEx Service Definitions for Each Center

Meeting Center

Meeting Center allows you to easily and reliably reach across the web to collaborate and work, inside or outside of your organization.

It also enables you to conduct business online through media-rich web-based meetings regardless of your location, increasing your reach, accelerating your business processes, and reducing your costs.

Training Center

Training Center is a hosted online solution that enables you to deliver dynamic, interactive learning to anyone with web access and a browser.

With Training Center, you will slash the cost of delivering live training, reach your learners more often and reduce the time your learners spend away from their jobs and their customers.

Event Center

Event Center is an online event management application that allows you to manage the entire online event lifecycle from planning, promotion, and presentation to follow-up and analysis.

Whether you need to increase your lead numbers, launch a new product or hold all-hands company meetings, Event Center helps you cost-effectively target the right people – anywhere, and get your message across at every touch point, not just during a live online event.

Sales Center

Sales Center is a sales collaboration application that enables your sales organization to engage prospects more effectively and more frequently, extend your geographical reach, collaborate with prospects and sales-team members and shorten your sales cycle.

Using Sales Center can help your sales reps avoid wasting time on bad deals and spend their time engaging with their best prospects to close more deals faster.

Support Center

Support Center enables Customer Support and IT Support teams to increase customer satisfaction and maximize agent productivity while reducing support costs.

Right Meeting Right Solution

Having trouble deciding which Center is right for your meeting? Use the handy chart below to determine the best Center for your needs:

	Features	Functional Groups	Used for
Meeting Center	Presentation/Document Share Application/Desktop Share Web Browser/Web Content Share Instant and Planned Polling Video Whiteboard Integrated audio conferencing Record, edit and playback Chat	All	Day to day meetings
Event Center	Customizable comprehensive enrollment and email options Group events by partners and products Generate reports before or after events Track where attendees are coming from and their lead scores	Marketing HR Finance	Product announcements Company wide meetings Quarterly earnings calls
Training Center	Advanced scheduling with recurring session support Play recorded sessions during a training sessions Sortable lists of live and recorded training sessions Automatic slide advancing for presentations Enhanced polling, testing, and grading A Web-based polling editor Realtime testing and polling Pre and post-session testing Question-and-answer (Q & A) sessions Multiple trainers or panelists Breakout sessions Hands-on labs Charge attendees and/or hosts by credit card (eCommerce) Customizable, advanced registration system for live and recorded training sessions Detailed training session reports Standards compliance SCORM (Shareable Courseware Object Reference Model), PHP, and XML API support	HR Customer Training teams Internal training teams	Internal and customer facing training
Sales Center	Silent monitoring Attention indicator Subject matter experts Account and opportunity reporting Associate accounts and opportunities with a portal Prospect and personal communication portals Private team chat and notes CRM system integration (Optional) Sales Force automation	Sales Marketing	Sales meetings Sales presentations Lead generation
Support Center	Remote access to customer systems and applications	IT Organizations	Technical support